Lifeline Australia

Statement of Attainment in Telephone Crisis Counselling

Active listening

Crisis counsellling

Risk assessment

Certificate - Statement of Attainment in Telephone Crisis Counselling

•	Provided hardware/software troubleshooting over phone, Skype and email.
•	Communicated and collaborated with Westpac staff to clarify, prioritise and escalate issues to the appropriate teams within the business.

Westpac

IT Service Desk Operator

Cumberland

Bachelor of Applied Sciences (Occupational Therapy)

University of Sydney

Prepare session plans and run peer-assisted study groups for university students.

University of South Australia

Peer Assisted Study Session (PASS) Leader

High volume document sorting, preparation and scanning.

Decipha

Operations - Team Member

Bachelor of Information Technology (Software Development)

•	Processed new starter documentation, timesheets and leave for government agencies using CHRIS21.
•	Sorting, filing and box archiving of paper-based payroll documentation.

Shared Services SA

Payroll Officer

•	Worked with adults experiencing mental illness.
•	Provided individualised support with activities of daily living.

Jona Tseng / Certificate - Statement of Attainment in Telephone Crisis Counselling

Statement of Attainment in Telephone Crisis Counselling

Lifeline Australia

Progress

Skills