•	Provided hardware/software troubleshooting over phone, Skype and email.
•	Communicated and collaborated with Westpac staff to clarify, prioritise and escalate issues to the appropriate teams within the business.

Westpac

IT Service Desk Operator

Level 1 technical support

Customer service

Parttime - IT Service Desk Operator

•	Worked with adults experiencing mental illness.
•	Provided individualised support with activities of daily living.

Skylight Mental Health

Support Worker

Lifeline Australia

Statement of Attainment in Telephone Crisis Counselling

Prepare session plans and run peer-assisted study groups for university students.

University of South Australia

Peer Assisted Study Session (PASS) Leader

High volume document sorting, preparation and scanning.

Decipha

Operations - Team Member

Bachelor of Information Technology (Software Development)

•	Processed new starter documentation, timesheets and leave for government agencies using CHRIS21.
•	Sorting, filing and box archiving of paper-based payroll documentation.

Shared Services SA

Payroll Officer

Cumberland

Bachelor of Applied Sciences (Occupational Therapy)

University of Sydney

Penrith

Penrith Academically Selective High School 

English

Mathematics

Physics

Chemistry

Jona Tseng / Parttime - IT Service Desk Operator

IT Service Desk Operator

Westpac

Progress

Skills