Ribbon Communications has built a mobile-oriented UCaaS solution that enables Small and Medium Businesses to quickly conduct business telephony on their mobile phones. I was a resident product consultant at Optus premises.

Optus

Product Consultant

Consultation

Customer Facing Roles

User Experience Design

Customer Support

Customer Success

Building healthy work relationships 

Customer Demos

Telecom Software

VOIP

Customer Escalation Management

Customer Education

Problem isolation & analysis

Account Management

Fulltime - Product Consultant

Scrum.org

Professional Scrum Master

Kocaeli - Turkey

Bachelor of Science

Kocaeli University

An experienced and enthusiastic engineering manager helping the growth of Ribbon Communications Unified Communications as a Service solution. Worked across different roles within the support and design organizations and have a passion for better customer service and customer experience. Having the opportunity of serving customers from all around the world - most of which are Tier1 operators – had the chance of working locally in Australia for six months. Outside of technical responsibilities, recruiting and developing talent and building self-operating teams that help my organization sustain the good work in any circumstance.

Applying agile development methodologies to build new solution features
Working with Product Managers to prioritize feature requests, shape requirements and refine use-cases
Providing new feature design and budget estimates on foreseen development activities
Tracking development progress to be shipped to customers right on time


NetRD

Software Development Manager

Ozan Terzi / Fulltime - Product Consultant

Product Consultant

Optus

Progress

Skills