
	Proven experience in handling tickets via Service Now to ensure quality service is delivered with personalised outcome.
	Responsible for monitoring, investigating and troubleshooting issues raised by customers.
	Key change resource for Two - Major core WAN Switch upgrade projects.

Deakin eSolutions

Network Technician 

Network Troubleshooting

Computer Hardware Installation

LANs

VLAN

WiFi

Cisco Wireless

Fulltime - Network Technician 

Burwod

Master of Information Technology

Deakin Uniersity

	Engineered a website that conveys the situation of Homelessness in Australia and an activity which helps in managing finances.
	Key person in developing the game-concept, to make the activity engaging as the target audience were children.
	Demonstrated excellent attention to detail in identifying potential issues and forecasting consequences.

The Salvation Army

IT Consultant 

Vamsi Thota / Fulltime - Network Technician

Network Technician

Deakin eSolutions

Progress

Skills