Burwod

Master of Information Technology

Deakin Uniersity

IT support, installation, customer care, sales force, sales order and administration

Network Administration

Network Support

Troubleshooting

problem solving

Interpersonal Skills

Communication skills

Resiliency

Bachelor Degree - Master of Information Technology


	Proven experience in handling tickets via Service Now to ensure quality service is delivered with personalised outcome.
	Responsible for monitoring, investigating and troubleshooting issues raised by customers.
	Key change resource for Two - Major core WAN Switch upgrade projects.

Deakin eSolutions

Network Technician 

	Engineered a website that conveys the situation of Homelessness in Australia and an activity which helps in managing finances.
	Key person in developing the game-concept, to make the activity engaging as the target audience were children.
	Demonstrated excellent attention to detail in identifying potential issues and forecasting consequences.

The Salvation Army

IT Consultant 

Vamsi Thota / Bachelor Degree - Master of Information Technology

Master of Information Technology

Deakin Uniersity

Progress

Skills