My duties included and were not limited to:
•	Analysing and resolving general IT-related issues that Western Sydney University students and staff often faced
•	Communicating with staff/students through both email and telephone communications to help resolve their issues with various IT services
•	Providing “how-tos” and technical support for several University IT services

Western Sydney University

Student Specialist Systems Analyst

Blackboard Learn

Panopto

Customer Service

Technical Support

IT Documentation

Casual Work - Student Specialist Systems Analyst

As part of a dedicated post-sales solutioning and troubleshooting team, I helped IBM’s clients and business partners in leveraging Public Cloud technologies. This role has seen me work with varied clients and Business Partners to help develop solutions to run their workloads on the cloud, support migrations or simply help identify and remove blockers preventing them from getting the most out of their cloud workloads.

Through this role I have worked with a varied set of clients in the federal government, telco and financial services sectors, as well as with smaller-scale firms.

My duties included:
•	Working closely with IBM Cloud customers (in collaboration with tech sellers and customer service managers) to identify and then help deploy workloads for clients who may be new to IBM Cloud – including helping enable and upskill technically savvy clients on using IBM Cloud
•	As part of a small but effective team, developing proof-of-concepts (PoC) to demonstrate solutions to issues or blockers that clients may be facing while deploying/running a workload on IBM Cloud
•	Identifying, then working with appropriate Offering Management (OM) teams to implement, solutions to potential functional gaps or feature requirements that clients may have as blockers for a potential workload on IBM Cloud
•	Identifying, then working with appropriate Cloud Support or Offering Management teams to resolve, bugs or other issues that clients may come across whilst using various Cloud services


Cloud Solution Developer

Work experience I participated in with my university's IT service desk/specialist applications systems (responsible for Blackboard/e-learning software) teams.

Student Specialist Systems Analyst - Work Experience

I am a self-motivated Information Technology (IT) professional who has had a strong passion and interest in that field since a young age, developing my skills through various coursework and hands-on experience. My main interests in the IT sector are within the cloud computing, web systems development/solutioning and digital entertainment fields. At present, I am hoping to pursue a hands-on career path in IT, preferably in a cloud solutioning/development, testing, web design/development or systems development/programming role.

Joshua Maddison / Casual Work - Student Specialist Systems Analyst

Student Specialist Systems Analyst

Western Sydney University

Progress

Skills