Paddl

Enhancing Customer Engagement 

Customer Engagement Strategies

Customer Loyalty

Customer Experience

Innovation

Experience Design

UX Design

Workshop - Enhancing Customer Engagement 

Managing and Staying on Top of Obligations & Commitments 

Showcase Session: Industrial Relations: Tricks & Traps

Industrial Relations: Tricks & Traps

I have a passion for **commercialising technology** - from satellites  🛰 , biometric security, voice recognition software, optic sensors, reverse auctioning and communications software to eCommerce marketplaces and now a learning experience platform!

Paddl Co. is my passion and my focus. Paddl is an edtech company upskilling employees and emerging talent to thrive in a tech-driven world. paddl.com provides members with direction and evaluation on employer valued upskilling to accelerate their success. 

Paddl encourages upskilling with a purpose (mission driven upskilling) and provides the means to identify and measure progress, including the most universal skills of all - innovation, digital, technical, creative, communication, collaboration and leadership.

Providing the means for our members to learn, practise and master these skills is at the core of every Paddl product and service. 

My co-founder John Collins VP of Product and I and our amazing team are determined to ensure that learning and upskilling is fun, rewarding and purposeful. Come and join us - paddl.com!

I run an amazing team passionate about helping our users build experience profiles that capture ALL their experience and search for more.  

Paddl Co.

Co-Founder & CEO (paddl.com)

I am on the board of directors and we oversee the governance of the company on behalf of its shareholders. I have been appointed to the board by Leadenhall Capital Partners https://www.leadenhallcp.com/

Integrity Life Group

Non Executive Director 

Commercialising technology for entrepreneurs - from biometric tech to AI and reverse auctioning tech its all in the next deal I could secure for clients

EC Strategies

Principal & Managing Director 

Geoscape packages location based data for commercial benefit. 

Geoscpape Australia Ltd

We established our organic (in process of securing certification) vineyard in 2012 - having spent since 2008 preparing the soil based on regenerative and organic principles. 3 years later the 2015 vintage was let be taken by the birds making 2016 our first official Vintage.  Sherdale Pinot Noir 2016, 2017, 2018, 2019, 2020 and now 2021 are ready for labels and SALE!!  We also make "Soiree" our fabulous Rose also made from our pinot noir grapes; and, a Verjuice too. The website is in planning, the labels ready for printing ... so close to making a dream I have been working since we bought our 16 acres of paradise on the Mornington Peninsula in 2007!! Committed to infinite learning I completed a Diploma in Organic Farming and continue to upskill myself in regen agriculture. Cannot wait to share :-) 

Sherdale Farm & Vineyard

Director 

Royal South Yarra Lawn Tennis Club 

Club Member

The Club Virgin Australia 

VIP Lounge

Melbourne Cricket Club 

Provisional Member

Mastering the art of making Sourdough Bread and other related products

The Sourdough Club

Cooking School Member 

As Non Exec Director I provide input into strategy, support the CEO and hold him to account to deliver on the company's business plan and protect the interests of all shareholders.

Biome Australia Ltd

The appetite for dining out hasn’t disappeared, but the psychology behind the decision has changed.

What Diners Aren’t Telling You — And Why It Matters More Than Ever

Some common customer questions and their answers.

Customer FAQs with Jenni Blake

James Hoffmann: World barista champion, author, entrepreneur, and widely considered the "Godfather of Coffee YouTube"

James Hoffman's three rules for life

We're here to answer your Copyright questions.

Fair Use - Copyright on YouTube

What is me&u? How does the customer experience work? Why would you even want your customers to use it in the first place?

Intro to me&u

Mastering Your Tech Stack: Practical Audit for Success

Discover how to streamline your practice's activity statement process with MYOB Practice BAS.

Getting started with MYOB Practice BAS (webinar)

Logging into Venue Manager

Ignite Hospitality Innovation Summit

Introducing key features and benefits of Mews in an interactive demo.

Product Demo: Best of Mews 

Showcase Session: Exploring the ways to maximise cost savings and improve operational efficiency by using optimised back-of-house systems

Showcase: Procure-to-Profits: Maximising Efficiency with Strategic Automated Solutions

Skills and steps to increase new tech implementation and employee adoption

 Showcase: me&u - How to support staff adoption of new technology 

Revolutionising Recruitment

Turning Disruptions into Opportunities

The Role of Technology in Managing Finance & Ops 

Innovating to Attract the Next Generation of Talent

Key Indicators to Track Business Performance

Showcase Session - Cyber Threats in Hospitality

Synergy IT: Cyber Threats in Hospitality

Innovative Strategies for Attracting Customers

Have Your Say

Ignite Hospitality Launch: The Future of Hospitality

Future-Ready: Innovating Workforce Development

The Future of Dining and Hospitality

Chat with Tom Rose from Synergy- Cybersecurity Layers

Boost creativity with rapid brainstorming techniques

Rapid Brainstorming

41-59 Sims Street, West Melbourne VIC, Australia

Sharing Sacred Moments

Maximising chatbot interactions: Master conversational AI.

AI Sparks: Ignite Your Creativity with Learning Prompts!

Introduction to Innovation Sprints & Mini-Hack methodolgy

Innovation as a Sprint

Build your skills with Miro to use across your teams.

Miro Boards and Me!

Key resources and articles in preparation for research and participation in growth Innovation Sprints

Resources: Innovation Sprints - Growth

Biome Innovation Sprint: "How might we effectively manage and sustain our current super high growth, balancing the need for rapid scaling with the maintenance of quality, culture, and customer satisfaction?"

Design thinking starts with a good problem definition

Design Thinking - Discover

The 60 minute Mini-Hack is designed to practice, develop and refine design thinking skills in teams, in a fast paced, facilitated and fun environment.

Paddl's mini-hack is more than just a team-building exercise. It's a fantastic opportunity to sharpen your design thinking skills in an atmosphere filled with energy and excitement. Whether your team brings their own topic or dives into one curated by Paddl, it will be an energetic 60 minutes

November Community Mini-Hack

Spotting dysfunctions negatively impacting your team performance

The 5 Dysfunctions of A Team: And How to Avoid Them

"Trust" is what turns a group of people into a team.

Trust and Vulnerability

Building conflict competency for stronger teams.

How To Get Your Team Unstuck

If you want to create a high performing team, it all starts with trust. In this session we will explore why trust is so critical to team performance and what role vulnerability plays in creating the right type of trust.

Collaboration: Trust & Vulnerability

Shy about trying out ChatGPT and AI art tools? Join us for an introductory exploration of AI text and design tools and see what's possible with a little prompting and experimentation!

Technology: Getting creative with AI

One of the biggest barriers to innovation is a fixed mindset. This mindset can exist in the innovator or in the system where the innovation needs to play out.  In this session we go beyond an established technique like Brainstorming to consider four other approaches to unlock the field of play, and the players so that players contribute, ideas flow and results in creative collaboration.

Innovation: Innovation for the team: Building team performance by nurturing innovative thinking

We have all experienced the negative impacts of adverse behaviour. Workplace conflict, underperforming teams, failed projects, broken relationships, and wasted effort. In this session we will uncover the four drivers of our behaviour and explore how we can use behavioural intelligence to become better communicators, decision makers and team players. 

Wellbeing: What Drives Your Behaviour?

We focus on our work using expertise and experience. Often in flow, we excel, but could there be more to our success than we think?

Innovation: Adaptive Problem Solving

Having difficult conversations is about navigating tension. Tensions are inescapable when working with others. Yet most of us were not taught how to navigate this well. What if we treated conflict as a feature, not a bug, of collaboration? This session will focus on team-based tensions - facilitating difficult conversations with colleagues or peers.

Collaboration: How To Get Your Team Unstuck

Feedback is a powerful tool for developing capability. But its something so many of us hate doing. Particularly when that feedback is critical. In this session we will explore how feedback can be a gift and how we can give critical feedback in a more meaningful and effective way.

Leadership: Giving Critical Feedback

If you are new to Paddl, want to learn how to get the most from your Workspace, or just have questions about upcoming Programs, Sessions or Paddl features join us for this live session to ask anything Paddl.

Paddl Onboarding + Q&A

Everyone has a role to play at work. In this innovation for the Individual session we'll explore how to find and nurture your voice. You've got a perspective on your organisation, ideas worth sharing. Let's focus the spotlight to reveal those new ideas and opportunities.

Collaboration: Finding Your Voice Within Your Organisation

How many times have you joined (or hosted!) a meeting without an agenda and found yourself lost as to what the point of it all is? Discover the importance of agendas that provide 'freedom within a framework' and what an impactful agenda includes.

Collaboration: Digital Commitment Boards

Discover how to strategically prioritise tasks, projects, and opportunities to drive impactful results in today's dynamic business landscape. Master the skill of optimal resource allocation, streamline your focus, and lead your team with clarity. Don't miss this opportunity to chart your course to success through strategic priority mapping.

Leadership: Executive Navigation - Charting Success with Priority Mapping

Cybersecurity Agility in a Rapidly Changing Digital Landscape.

What are some of the most significant challenges your organisation faces in ensuring the robustness of its cybersecurity measures? Find out more about September Mini-Hack: https://t.ly/tmKcv

September Community Mini-Hack

How big a difference can 5 seconds make in your life? Turns out quite a lot. In this session we will tap into the wisdom of motivational expert Mel Robbins to find how the 5 second rule can help us break bad habits and take the action needed to achieve personal and professional success - whether its applying for that promotion, delivering that pitch or getting back into shape.

Wellbeing: The Five Second Rule

Join us for a fascinating discussion as we unpack what AI means for your work, your business, and your future. We'll explore critical considerations including how do you get started, how do you stay safe, and how do you keep innovating around AI?

Innovation: The AI Opportunity

Unlock the Gateway to Success: Discover the Art of Strategic Networking for Executives. Don't miss this chance to master relationship-building techniques that will propel your business to new heights

Collaboration: Unleash the Power of Strategic Relationships

With a market for tools and tech that never slows down, it can be hard to choose the right product for your project management. Join us for a discussion on project management tools and angles to consider when evaluating your options. There is no single "best" tool out there, but you can find the best one for you and your team!

Technology: Project Management Apps and Opinions

Join us for this lively discussion where we'll explore tips for building a genuine and compelling online persona. Learn how to leverage social media and professional platforms in a way that feels good, and that you can maintain!

Technology: Creating an Authentic Online Presence

How can you tell your stakeholders about the work you are doing towards your ESG goals? We will approach communications-based solutions that will have your target audience excited to learn more about your ESG work.

Sustainability: Communicating Your Sustainability Story

Research has found that the biggest determinant of success in your career is not talent or intelligence. It's grit. In this session you will discover the power of passion to perseverance to drive your personal and professional success, and help you avoid burning out along the way.

Wellbeing: The Power of The Grit

Come and be a part of our exploration of the captivating convergence of leadership and artificial intelligence (AI) in the workplace. With technology advancing rapidly, what implications does this hold for your organisation? Does AI have a role to play with your organisation? Let's delve into these intriguing questions and other considerations surrounding AI.

Paddl Business

Human Leadership in an AI World

No matter your role or level of seniority, if you want to be successful at work you need to be able to influence. In this session you will discover the five key influencing styles to understand how effectively use these to become a master influencer Learn how to use the different influencing styles to affect the ways other at work think, behave or act at work, and achieve desired outcomes.

Paddl Essentials

Mastering Influence 

paddl.com 

Give + "The power of giving" 	


"We often feel tempted to dazzle our audiences with our impressive vocabularies and prose skills, but the best communicators are the ones who keep it simple. Whether it’s for a busy decision-making executive or a linguistically diverse audience, learn the simple techniques to make sure your message is easy to understand and action."

Learning Outcomes:
Learn how to apply the principles of plain English to their communication message to make it easier for the reader to understand and action."

paddl.com

KISS Keep it Simple Stupid

Understand how emotional intelligence shapes your leadership style

Leadership Styles

🎯 Roles and goals: For members who want to use an investor mindset to make strategic decisions, drive growth for their company or assess the risk and reward of business initiatives.

Every decision you make at work – from scheduling a meeting to proposing a big initiative – is a financial investment. And you can’t make smart investments if you don’t understand the metrics that drive growth for your business.

Join us for a two-hour, hands-on session on Investor Mindset with Goodwater Capital’s Eric Kim, where you’ll learn to “operate like an investor” by evaluating the risk and reward of any business decision.

What you’ll learn

Identify the key financial drivers at your company

Connect the dots between your work and value to the business

Evaluate the risk and reward of any initiative to make smarter recommendations

Section 4 Investor Mindset - use time and money wisely 

Online CNG Pump, National Highway 27, Darshnpark Society, Shapar, Gujarat, India

Innovation Essentials From Post it to Prototype 

Paddl Co

Section4 Business Strategy Sprint

Section4

Benefits of zero-emissions farming, showcasing.  the latest research and industry progress towards CN2050. What are the emerging industry innovations, (beef, lamb, wine, vegetables, trees and water)? What are the opportunities for Mornington Peninsula farmers? Whilst agriculture is a key source of greenhouse gas emissions, farms also have significant potential to capture and store carbon from the atmosphere in carbon sinks such as trees and soils. One day conference exploring the benefits. 

Tucks, 37 Shoreham Rd, Red Hill South VIC, Australia

Zero Emissions Farming Toward 2050

Port Phillip & Westernport CMA with funding from Australian Gov's National Landcare Program, the National Recovery and Resilence Agency and Morning Peninsula Shire, Melbourne Water and AUSVEG

Dominique Fisher / Workshop - Enhancing Customer Engagement

Enhancing Customer Engagement

Paddl

Progress

Skills