User Experience Design Immersive

General Assembly

User Research

Affinity Mapping

User Flows

Card Sorting

Site Maps

Business Analysis

Competitive Analysis

user interviews

Contextual Inquiry

Insights 

problem statements

pain points

persona

Customer Journey Mapping

Storyboarding

user stories 

prototyping

wireframes

presentions

daily stands

trello

Course - User Experience Design Immersive

Research Project, Interviews and Analysis 

U1 Group 

UX Research Consultant 

•	I was involved in the Technology Website Refresh Project participating in the Information Architecture and Content review. 
•	Improvement of Technology and business process handling for End User Services as part of Technology Service Management
•	Fortnightly Business Stakeholder Meetings, building positive business relationships. 
•	Implementing Opportunities/Initiatives based on the meetings

ANZ 

Process Improvement Analyst 

I am an experienced project coordinator with a passion for User Experience Design.  By using design thinking I solve business and user problems.  I enjoy performing user research, synthesising the data, drawing out the insights and then transforming the product into a better customer experience.  

Hawthorn

Bachelor of Multimedia 

Swinburne University of Technology

Leanne Dickason / Course - User Experience Design Immersive

User Experience Design Immersive

General Assembly

Progress

Skills