Apeejay institute of hospitality

bachelor of science in hospitality studies

University of Mumbai 

Customer service orientated 

Communication Skills

Housekeeping

Front Office

Food and Beverage Management

IT Service Management

Marketing

Human Resource Management

Bachelor Degree - bachelor of science in hospitality studies

-As a part of my job, I worked primarily in Rooms and Accommodations and overall hotel operations.
-Handling desk and guest calls over phone and via email on issues they are facing using the company services, supervising room divisions and assemble discrepancy reports.
-Escalate issues appropriately.
-Consistently improve customer satisfaction through feedback, conflict resolution.

The Park hotels 

Assistant Manager

I am a dedicated Customer Service Representative motivated to provide excellent customer satisfaction and contribute to the organization’s success. I am reliable and able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure with adapting to changing priorities, positive attitude, strong work ethic and driven to establish trust and rapport with customer thus improving their experience and increasing sales for the organization.


-Provide Customer Service, engage with customers and create a positive experience.
-Make and Serve Beverages both alcoholic and nonalcoholic.
-Maintain Bar Area.
-Follow Safe Alcohol Service Standards.
-Handle Cash and Credit Transactions.

Simplified projects

Bartender

Ignite Bollywood dance company

Dance Performer

Providing prompt service to staff and customer via email and phone.
Maintaining an updated computer database.
Tracking customers applications through the course.
Assisting and providing back-up for the other team members.
Documents minutes of the meeting.

Moveware

Administration Assistant

parkville

Master of Management

University of Melbourne

RSA Course Melbourne

Food handling 

Responsible Service of Alcohol

Responsible service of Gambling

-Handling stacking clothes and retail section and assisting with design and pattern selection.
-Preparing consolidated report and assisting with raw material management.
- Assists in the maintenance of store front and retail displays.

Sangita Designer studio

Personal Sales Assistant

-Responsible for the tasks such as taking orders, recommending dishes based on guests' tastes and preferences, delivering food to the tables, accepting payments as well as ensuring an outstanding guest experience at all times.
-  Prepare alcohol or non-alcohol beverages for bar and restaurant patrons, mix ingredients to prepare cocktails, plan and present bar menu, check customers’ identification 

Barrel & co.

Bar and Wait staff

Ishali Nagwekar / Bachelor Degree - bachelor of science in hospitality studies

bachelor of science in hospitality studies

University of Mumbai

Progress

Skills