- Engaged in community networking events to connect with service providers, support coordinators, case managers and carers
- Presented in a two-hour introductory workshop of National Disability Insurance Scheme (NDIS)
- Provided administrative support to Linkage Coordinators and Local Area Cooridinators
- Researched and developed a database of potential service providers in nearby areas


Brotherhood of St. Laurence

Community Linkage Officer

Research

Communication

Disability Insurance

Disability Services

Administraion

Case Management

Customer Relationship Management (CRM)

Building Customer Relations

Community Impact

Intercultural Skills

Microsoft Office

Contract - Community Linkage Officer

Mental Health First Aid Australia

Certificate of Accreditation - Standard Mental Health First Aider

Clayton

Bachelor of Arts

Monash University

Motivated and creative Communication student currently achieving a distinction average.  Excellent written/verbal communication and media skills evidenced through the contributions to tasks within fast-paced environment. Proven ability to communicate effectively and build relationships with internal and external stakeholders. Experienced in identifying customer needs and working well within a team to meet expectations. Seeking an opportunity within the media and communication industry to empower individuals, with a desire to work in a challenging environment to inspires innovation and creativity. 

Career goal is to become a professional communicator, with the longer-term aspiration of moving into large-scale project management. 
 
Languages: English (fluent), Cantonese (native), Mandarin (fluent)

- Assisted in planning, coordinating, and co-hosting over forty online events with industry guests via various platforms such as Facebook, Instagram, Twitter and Zoom
- Executed social media strategies & managed social media channels including LinkedIn, Instagram, Twitter and Facebook via Content Management Systems
- Managed the program and a team of 15 volunteers using Trello, AirTable, Slack

Student Comms Chat

Director of Promotion, Engagement and Community Management

- Initiated and executed social media campaigns including Giveaways, Instagram takeover and a thirty-day Instagram Story Challenge
- Collaborated in podcast producing
- Developed content, such as graphics, videos, Reels, and copies
- Assisted in developing EDM
- Set up and managed the Instagram & Facebook Shop by Facebook Business Suite
- Facilitated a full-day workshop for 120 teen girls

The Big Sister Experience

Communication and Social Media Intern

Burwood

Master of Communication

Deakin Univesity

• Curate contents about Public Relations, Communication and Digital Media for students and enthusiasts of Communication
• Create digital media content such as graphics, posts and logos for social media platforms
• Coordinate and co-host online networking events, such as Tweet chats and Live streaming interviews with professionals in the industry

Volunteer Organising Committee

Graduate Diploma in Communications

• Corresponded with schools and delivered quality customer service and client support 
• Processed invoices data and recorded payments 

States' School Relief

Accounts and Data Entry Assistant

Yan Yin Kwan / Contract - Community Linkage Officer

Community Linkage Officer

Brotherhood of St. Laurence

Progress

Skills