Mental Health First Aid Australia

Certificate of Accreditation - Standard Mental Health First Aider

Communication

Decision making

Relationship Management

Certificate - Certificate of Accreditation - Standard Mental Health First Aider

Parkville

Bachelor of Commerce (Economics)

The University of Melbourne

_I am a current Commerce student with majors in Economics and Management at The University of Melbourne. With experience in the hospitality and retail industries, I am highly skilled in promoting customer engagement, building positive relationships and communicating productively. Throughout my education training at university, I have demonstrated proficient skills in data analysis, data evaluation and use of Ms Office suite to write informative and concise reports. I am passionate about making people happy, so I am always striving towards achieving targets that will maximise customer satisfaction._


# **Education**
The University of Melbourne| 2016-2019
_**Bachelor of Commerce**_
_**Major in Economics and Management**_


# **Work Experience**
Qt Kitchen| 2017-Current
_**Cashier/Waitress**_
* _Arranging booking tables in a logically to maximise the restaurant seating capacity_
* _Coaching new members and providing ongoing support to increase their work capability_
* _Building rapport with customers to encourage customer returns_
* _Working collaboratively in teams to ensure service quality in a fast-paced environment_

A&S Wholesale Fruit & Vegetables Pty Ltd| 2013-2015
_**Customer Service Team Member**_
* _Processing cash and card payments at the register_
* _Assisting customers with sought-after goods_ 

# **Volunteers and Extra-curricular activities** 
The University of Melbourne| Current
_**Peer Health Advocates**_
* _Operating various health-and-wellbeing-promoting activities on campus_

The University of Melbourne| June-September 2018
_**Green Impact Project Assistant**_
* _Keeping track of the assigned team's progress_
* _Creating posters to raise awareness of sustainability_
* _Organising meetings_

Australian Federation of International Students| January-March 2018
_**AFIS Ambassador**_
* _Promoting the AFIS Info Day at various educational institutions_

My main role is to deliver table service - bringing food and drinks to the table and providing exceptional customer service. I'm also responsible for operating the cash and card payments, and general cleaning duties. Very often I also help out with making basic drinks, managing phone calls and taking reservations. 

Qt Kitchen

Cashier/Waitress

- Meeting, greeting and serving customers in a friendly manner
- Processing cash and card payments
- Assisting customers with sought-after goods
- General cleaning duties

A&S Wholesale Fruit & Vegetables

Cashier/Team Member

Parkmore Shopping Centre, Cheltenham Road, Keysborough VIC, Australia

Truc Thach Duong / Certificate - Certificate of Accreditation - Standard Mental Health First Aider

Certificate of Accreditation - Standard Mental Health First Aider

Mental Health First Aid Australia

Progress

Skills