In charge of defining, planning and implementing the desired
experience strategy in Movistar clients, to improve their satisfaction
and generate changes in the organizational culture.

Telefónica Chile

Customer Experience Analyst

Santiago Santiago Metropolitan Region, CL

Planning

Strategic Thinking

Customer Experience Consulting

Organizational Culture

Fulltime - Customer Experience Analyst

Santiago

Master of Business Administration MBA

University of Santiago 

Production and development of notes for the different editions of
Meganoticias. Realization of police and miscellaneous mobiles.
Coordinator of the morning edition of the newscast. Responsible for
the making and editing of notes, coordination of the team in regions,
guidelines of the police team, among others.

Mega

Journalist

Parkville

Master of Information Technology (MIT)

The University of Melbourne

Project leader, responsible for the definition of scope, planning of human and financial resources, establishing objectives, supervising tasks and implementing solutions.
Achievements of the period: Leader of the project "Digital Transformation of Trade" of Entel. The project consisted in the implementation of Digital Signage and Multitouch Catalogs in all Entel stores in the country.

Rinno Lab SpA

Project Manager

IELTS Exam Preparation Course

Greenwich English College

In charge of leading and managing different projects, oriented to
advertising, strategic communication and marketing.
• Trade Marketing & Customer Experience
• Internal Communications
• Marketing
*Customers: Entel Chile, Falabella, Banco Santander, Banco Banefe, Microsoft, Sony, CAP, among others

Gabriel Alonso Donoso Nadeau / Fulltime - Customer Experience Analyst

Customer Experience Analyst

Telefónica Chile

Progress

Skills