AEGIS

Certificate III Customer Contact

Escalation Resolution

Data Entry

Communication Skills

Certificate - Certificate III Customer Contact

• Attended pre-shift meetings and interview training to hone conversational skills
• Followed interview protocol carefully to avoid influencing interviewee's perspective
• Administered polite and effective customer service to encourage interview engagement
• Communicated confidently and clearly with people of diverse backgrounds in 8-hour shifts



National Australia Bank

Market Research Interviewer

AETS

Certificate II in Business

I have always had a passion for contributing to the improvement of global supply chains in order to help organisations grow. Not only has my degree allowed me to further cement that passion, it has also given me well rounded knowledge on the impact of international trade on innovation and global supply chains.  

Aside from my passion and background knowledge about international trade, here are the following skills that I can bring to your organisation:

 • Self-starter – I took the initiative to confidently engage with transport companies to gain vital information for my assignment at RMIT 

• Ability to work in a fast paced and ambiguous environment – As a merchandising assistant I successfully managed to adapt to changing requests while processing orders efficiently

• Creative and analytical skills – My experiences at RMIT and Telstra have emphasized my ability to be creative while processing and analyzing data to solve problems

• Great  organisational skills – My experiences at RMIT and at work have allowed me to successfully implement methods in prioritizing

• Great people skills – I implemented my assertive, inclusive and adaptable nature through group work at RMIT

• Experience in conducting qualitative and quantitative interviews – Working at NAB and Roy Morgan Research has given me 5 years of experience in market research interviewing

• Familiarity with innovation methodologies such as design thinking – The innovation and design subject within my degree has allowed me to confidently identify the process of innovation and its link to design thinking

• Experience in leading entrepreneurial efforts through class projects – When leading group projects I applied an entrepreneurial mindset that assisted in providing my team with a good result



Melbourne CBD

Bachelor of Business (International Business)

RMIT University

•	Answered incoming calls
•	Data entry
•	Responding to front office inquiries


Chelsea Community Support Services

Volunteer Office Assistant

•	Provided support to my Business Analyst teams
•	Wrote up manuals for end users using Microsoft Visio
•	Updated Excel spreadsheets and checked for accuracy
•	Gained demonstrated ability to use Microsoft Power BI


Telstra

Business Analyst Intern

• Unboxed new merchandise and restocked shelves in appealing and organized arrangements
• Performed floor moves, merchandising, display maintenance and housekeeping to keep areas well-stocked, organized and current
• Prepared and distributed sample orders to customers and Sales Representatives


Elton Group

Merchandising Assistant

Advanced Diploma of International Business

Diploma of International Business

Certificate IV in International Trade

•Fostered clean and sanitary work environment to protect customers and staff from infection
•Collected payment from customers and scheduled next appointments


Indulge Day Spa

Trainee Spa Therapist

• Conducted phone interviews on political, social and consumer topics
• Checked incoming data for accuracy and integrity to identify and resolve problems
• Administered polite and effective customer service to encourage interview engagement
• Attended pre-shift meetings and interview training to hone conversational skills

Natalie Maljevac / Certificate - Certificate III Customer Contact

Certificate III Customer Contact

AEGIS

Progress

Skills