•	Enhanced customer satisfaction by 11% by strengthening client relations and sustaining dialogue with clients to proactively resolve issues.
•	Administered database records for data consistency using MS Access, generated customised reports for stakeholders, processed invoices and payments.
•	Took initiative to provide technical assistance to team members and optimised in-house processes.

Student Accommodation Services

Client Service Coordinator

Client Liason

Conflict Resolution

Database Administration

Communication Skils

Negotiation Skills

Administration

Report Creation

Electronic Invoicing

Fulltime - Client Service Coordinator

Hawthorn

Master of Information Technology

Swinburne University of Technology

Australian Adult Learning Institute 

Certificate IV in Training and Assessment

A certified Database Developer and Coordinator, with extensive professional experience and strong background at each stage of database lifecycle. I have headed up teams, working directly with corporate and public-sector clients to identify custom requirements and scope new database solutions. Additionally, I have engaged as a key player in process automation, data migration and quality control to develop customised and upgraded solutions. Strong communication and interpersonal skills augment my ability in constructively negotiating with clients and customers, collaborating with less experienced or non-technical personnel, and training system users. I am also serving as a mentor for new students at Swinburne University. 

Currently, I am in the final year of Master of Information Technology, majoring in Information Systems with the intent to explore new dimension of opportunities as a Business Analyst or Data Analyst.


•	Identified new business opportunities for the newly setup business, scope and documented project requirements by stakeholder engagement. 
•	Planned and scheduled tasks to achieve performance targets, monitored resource allocation and provide support. 
•	Developed relational databases using MYSQL, SQL Server and MS Access, migrated diverse data sets and monitored DB backup/restore.

precise Software Solutions

Data Coordinator

Institute of Tertiary and Higher Education

Certificate IV in Frontline Management

•	Liaised with public sector clients to elicit requirements, developed project milestones, delegated and monitored tasks.
•	Standardised data ETL strategies, developed and optimised relational SQL databases, maintained DB security and change management for data quality.
•	 Managed DB team for automation of public sector department and improved their functional capacity with end to end solution.

Pubjab Information Technology Board

SQL Database Administrator

Nadia Farrukh Alvi / Fulltime - Client Service Coordinator

Client Service Coordinator

Student Accommodation Services

Progress

Skills