Facilitate outstanding customer experiences while improving business performance by analysing and reporting data to senior leaders. 
•	Recognised for achieving least amount of wastage across 5 suburbs in December 2018.
•	Recognised for achieving highest voice of customer survey results across 15 stations in April 2019.

Caltex

Customer Service Representative

Customer Service

Team Building

Analysis

POS Cash Handling

Parttime - Customer Service Representative

Actively Participated in events like RunMelbourne, fundraising campaigns such as Big Cake Bake and numerous awareness programs

Australian Red Cross

Customer Care and Servicing Officer

Dynamic entrepreneurial mindset graduate who utilizes creativity, leadership and teamwork to design and execute innovative solutions to effectively improve business performance. Interest in emerging technology such as AI and cloud adoption in business (AWS/ Azure). Adept at partnering with cross-functional teams and stakeholders to optimise outcomes. Ability to develop strong working relationships. A result oriented and dynamic individual passionate for using analytics and visualizations to enable data driven results.

Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences, and more.
Managed all areas of events, from pre-planning, through the event day, and post-event activities.
Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.

Build Asia

Corporate Event Manager

Assisted the team for the venue bookings, ticketing, marketing, stakeholder management, business forecasting, financial reporting, strategic planning, people and culture management, production co-ordination, safety and security, facility management and maintaining best practice in venue management.

Festival Hall Melbourne

Assistant Venue Manager

Melbourne Burwood

Master of Data Analytics

Deakin University

Collaborated with the product owner and stakeholders to gather requirements via workshops, interviews and questionnaires.
Presented the national plan which lists all the private organisations with support coordinators in the region.
Conducted data analysis and provided unique insights from the research data-set.
Prepared and Documented Business Requirement Document and action plan drafts. 

Karista Pty Ltd.

IT Intern

Managed data flow improvement initiatives and recommended reorganisation, consolidation, and relocation strategies. Developed annual strategic plans by closely analysing performance metrics in collaboration with analytics team. Ensured fulfilment of changing business needs by consistently evaluating procedures and documenting business processes.

Premier Shoes Company

Manager - Operations and Finance

Conducted and led an annual large-scale event for fundraising this project. A Meal A Smile was a project where self-cooked food was delivered carefully in wrapped boxes to patients in a hospital.

A Meal A Smile

Fundraiser volunteer

Researched financial and market data for senior managers. Liaised with investment brokerage firms to handle client investments. Prepared performance reports for investors as well as senior managers. Analysed the risk appetite of individual investors . Recommended appropriate investment instruments to investors. 

Aqib Muhammad / Parttime - Customer Service Representative

Customer Service Representative

Caltex

Progress

Skills