Masters Business IT

RMIT University

Project Management

Ethics

excel

Governance

Knowledge Management

Analytics

Database

Digital Strategy

Course - Masters Business IT

Telephony customer service provided to the families payments line. Work-based at the Nepean Smart Centre [Centrelink].
Duties performed:
● Assisting customers with their payments and enquiries. Aiming for best possible outcomes, especially to help the many vulnerable customers who are welfare dependent
● Handling difficult customers with respect and treating their circumstances with sensitivity

Department of Human Services

APS3 Service Officer

Manager position at the ANZ Centre 833 Collins, leading a two-man team. The role involved coordinating and carrying out jobs relating to the constantly changing nature of the office workspace.
● Responsible for all communication with Blue Lion operations and internal stakeholders, being the JLL building management team (BMT) and ANZ itself
● Receiving new jobs, arranging appropriate resources and 

Tom Abriel / Course - Masters Business IT

Masters Business IT

RMIT University

Progress

Skills