•	Gained expertise in application enhancement and defect management, valued for quality and consistency for all solutions delivered.
•	Worked as Level 2 Technical support and accomplished high client satisfaction by administering and resolving application incidents within SLA time frame.
•	Implemented and monitored all alerts related to application and provided solutions proactively. 

Accenture

Associate Software Engineer

Long-term Customer Relationships

Team Player

working under deadlines

Working under pressure

Time mangement

Root Cause Analysis

Technical Skills

Fulltime - Associate Software Engineer

•	Gained expertise in Office 365 SharePoint application by developing site for Human resources platform of Faculty of Business and Law, Deakin university.
•	Designed Share Point site by integrating promoted links, document libraries, image mapping, events and lists. 
•	Gathering data and information from external sources as a part of research for content creation.

Deakin University

Website Designer

INDIA

Bachelor of IT

Mahatma Gandhi University

•	Providing excellent customer care service.
•	Produced reports and documents for senior team members.
•	Managing the inventory of Coles services department.
•	Established open and professional relationships with team members.
•	Ensuring store maintenance.

Coles 

Staff in charge 

Customer service, filling groceries , ensuring inventory of an internal department is available.

Team Member 

BURWOOD

Master of Information Systems

Deakin Univesity

Deepak Thomas / Fulltime - Associate Software Engineer

Associate Software Engineer

Accenture

Progress

Skills