•	Ran daily/weekly/monthly reports for internal group’s performance.
•	Designed, developed and implemented solutions to address internal KPI problems.
•	Attended meetings with CWT branches all over the world for specific projects, including conducting, testing and implementing new systems internally.

Carlson Wagonlit Travel 

Quality Analyst

Data Analysis

excel

Communication

Written Skills

Reporting

Fulltime - Quality Analyst

•	Provided real-time support and maintain technical performance for consultants all around the world.
•	Took control remotely and resolve technical issues and provide seamless support.
•	Built a strong relationship with consultants and always being helpful to their problems.
•	Did the analysis for consultant technical index and set up the action plan to improve the session quality.

TutorABC

IT support/personal assistant

•	Analyzed fare and routing alternatives to provide the best fare of the day options on all travel itineraries in line with customer requirements.
•	Managed prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
•	Took responsibility for providing exceptional service and assistance with all aspects of business travel needs.

Travel Consultant

I had nearly 5 years of work experience in the travel industry and the online education industry which equipped me with the advantages in communication skills, customer service, and data analysis. I am always enthusiastic to learn more and improve. Now I have graduated with a master degree from RMIT University in this July, so I am willing to find a job in IT industries. 

Yue Zhuang / Fulltime - Quality Analyst

Quality Analyst

Carlson Wagonlit Travel

Progress

Skills