City

Master of Business Information Systems

RMIT University

Customer Service

excel

communication

Data Analysis

Self-motivated

Bachelor Degree - Master of Business Information Systems

Master of Business IT

I had nearly 5 years of work experience in the travel industry and the online education industry which equipped me with the advantages in communication skills, customer service, and data analysis. I am always enthusiastic to learn more and improve. Now I have graduated with a master degree from RMIT University in this July, so I am willing to find a job in IT industries. 

•	Provided real-time support and maintain technical performance for consultants all around the world.
•	Took control remotely and resolve technical issues and provide seamless support.
•	Built a strong relationship with consultants and always being helpful to their problems.
•	Did the analysis for consultant technical index and set up the action plan to improve the session quality.

TutorABC

IT support/personal assistant

•	Ran daily/weekly/monthly reports for internal group’s performance.
•	Designed, developed and implemented solutions to address internal KPI problems.
•	Attended meetings with CWT branches all over the world for specific projects, including conducting, testing and implementing new systems internally.

Carlson Wagonlit Travel 

Quality Analyst

•	Analyzed fare and routing alternatives to provide the best fare of the day options on all travel itineraries in line with customer requirements.
•	Managed prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
•	Took responsibility for providing exceptional service and assistance with all aspects of business travel needs.

Yue Zhuang / Bachelor Degree - Master of Business Information Systems

Master of Business Information Systems

RMIT University

Progress

Skills