Served as project manager in the development of an automated answering machine (Chatbot) on Facebook Messenger and corporate website to handle basic Q&As, provide product details and capture sales leads. Served as system analyst in the development of a back-end system for a loyalty program with 1.5 million members on different tiers and gift awards. Analysed social media user behaviors

Prudential Vietnam Assurance

Digital Customer Experience Officer

Decision-Making

Critical Thinking

Project Management

Fulltime - Digital Customer Experience Officer

Burwood

Master of Information Systems

Deakin Univesity

Performed office duties including answering and directing phone calls, meet and greet students, dealing with queries from internal and external guests, maintenance of reception area, handling bookings and preparation of meeting rooms. General administration and team support, including managing office supply, travel bookings and document preparation, review and formatting for manager and wider tea

Union College

Receptionist and Administrative Assistant

I am a master student at Deakin University, pursuing a degree in Information Systems. I have a strong passion for technology, especially in automated machine, data analytics, and digital solutions. 
I am obsessed with customer excellence, and always try to deliver the best customer service in every job I did in the past. I am a fast learner and eager to learn new skills. 

Responding to customer requests and providing product information, aisle locations, back stock checks and price verifications for approximately 70 customers daily.
Maintaining cleanliness organisation and functionality of stocked shelves and loading dock.
Enforcing workplace and food safety procedures and standards.

Ted Nguyen / Fulltime - Digital Customer Experience Officer

Digital Customer Experience Officer

Prudential Vietnam Assurance

Progress

Skills