Process deals with Collection and Inbound process
1.Complete banking process of NBFC.
2.Call Calibration with the client in weekly and monthly basis.
3.Improving the team quality by taking quality session on weekly basis.
4. Auditing the calls and providing feedback's.
5. Sending emails to all the CitiFinancial branches in India informing about the process updates.

Intelenet Global Services

Quality Analyst

Auditing calls

Customer Service

Quality check

Fulltime - Quality Analyst

•	Resolving Dispute related queries of US credit cards.
•	Handling inbound calls and Emails.
•	Resolving Credit card Disputes for Visa Master, Private Label, Discover card and American Express cards.
•	Handling all types of Frauds and non-frauds disputes raised by the customer and resolving it asap.
•	Handling emails from The Home Depot stores and providing proper resolution to the client.

TATA Consultancy Services

Process Associate

Over a 6+years of experience as a senior financial analyst.

•	Processed chargeback claims and resubmissions which consisted of analyzing and validating chargeback lines for 80 assigned customer
•	accounts utilizing Microsoft Excel and SAP
•	Researched and identified chargeback issues/rejections and collaborated with wholesalers as well as internal counterparts to resolve chargeback issues and eliminate future occurrences.

Srinath Haritha / Fulltime - Quality Analyst

Quality Analyst

Intelenet Global Services

Progress

Skills