Chennai 

Bachelor of Computer Applications

Annamalai University

Banking

Dispute Settlement

Chargebacks

Bachelor Degree - Bachelor of Computer Applications

•	Processed chargeback claims and resubmissions which consisted of analyzing and validating chargeback lines for 80 assigned customer
•	accounts utilizing Microsoft Excel and SAP
•	Researched and identified chargeback issues/rejections and collaborated with wholesalers as well as internal counterparts to resolve chargeback issues and eliminate future occurrences.

Wells fargo Bank

Senior Financial Analyst

•	Resolving Dispute related queries of US credit cards.
•	Handling inbound calls and Emails.
•	Resolving Credit card Disputes for Visa Master, Private Label, Discover card and American Express cards.
•	Handling all types of Frauds and non-frauds disputes raised by the customer and resolving it asap.
•	Handling emails from The Home Depot stores and providing proper resolution to the client.

TATA Consultancy Services

Process Associate

Over a 6+years of experience as a senior financial analyst.

Process deals with Collection and Inbound process
1.Complete banking process of NBFC.
2.Call Calibration with the client in weekly and monthly basis.
3.Improving the team quality by taking quality session on weekly basis.
4. Auditing the calls and providing feedback's.
5. Sending emails to all the CitiFinancial branches in India informing about the process updates.

Srinath Haritha / Bachelor Degree - Bachelor of Computer Applications

Bachelor of Computer Applications

Annamalai University

Progress

Skills