Hyderbad, India

Master of Business Administration (IT)

Sikkim Manipal University

Project Management

Software

Master Degree - Master of Business Administration (IT)

Responsible for achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Organizing meetings, preparing and completing action plans. Implementing production, productivity, quality and customer-service standards. Identifying customer service trends, determining system improvements and implementing change.

REDCENTRIC SOLUTIONS PVT LTD

 CUSTOMER SERVICE MANAGER

Proven experience providing customer support in busy call center environments for corporate industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. I have been into Information Technology from the past 14+ years, working on different technology and tools to support users across global. So, I have acquired leadership, cross-functional and problem-solving skills during my journey; also include managing in Agile and Waterfall. During my tenure, I underwent extensive training on Incident Management, Project Management, Conflict Management, Risk Management and Problem Management. These have enabled me in analyze the problem keeping the customer requirements in mind and provide different solutions relevant to the domain.

In my career, I have worked with different teams and business domains across the globe to design and implement solutions. My experience working with Market Research and Technology industries has given an in-depth understanding of the environment and requirements of diverse types of businesses. Along the years working with department and business users, I have proposed and implemented innovative solutions for system enhancement and process optimization. Processes at each client I worked with were slightly different, depending upon the type of business. I was able to apply my domain knowledge and technical knowledge in different scenarios.

Harish Mudiganti / Master Degree - Master of Business Administration (IT)

Master of Business Administration (IT)

Sikkim Manipal University

Progress

Skills