•	Identified bottlenecks and analysed the archaic methods used for day to day work.
•	Worked on processes to increase efficiency and turn them into system-based solutions.
•	Initiated, executed and monitored process re-engineering and change management, without interrupting regular working of the courts.
•	Managed a team of 3 System Officers to ensure smooth transition of manual court system to e-

High Court

Change Manager/Court Manager

Training

Business Process Analysis

Critical Thinking

Change Management

Business Process Re-engineering

Fulltime - Change Manager/Court Manager

•	Provided need-based support for 2 recruitment consultancies to hire entry level and senior level management staff for their client organisations. 

Freelance Employment

Freelancer Recruiter

•	Managed employee engagement activities for 1000+ employees, after being promoted in Oct 2011. 
•	Spokesperson of various talent groups and ensured timely resolution of issues.
•	Involved in orientation and training of the new employees to ensure their smooth on-boarding. 
•	Responsible for recruitment of medical and non-medical staff and initial exit formalities.


Fortis Healthcare 

HR Executive & Management Trainee          

Goal-oriented ‘Business Analyst’ with 6+ years’ experience in projects related to IT and HR, delivering results on time within budget. Produced ‘use cases’ based on business requirement, developed insights using business and data analysis, delivered results leading to increased business efficiency. Nearing completion of Master of Information Systems.

•	Stakeholder Management	
•	Requirements Gathering	
•	Use Cases and User Stories
•	Change Management	
•	Stakeholder Engagement	
•	Data Analysis
•	Business Process/Problem Analysis	
•	Project Management	
•	Process Mapping
•	Agile Methodology		


Involved in stakeholder analysis, understanding and documenting user requirements from the project, development of a framework and its evaluation, cost-benefit analysis and developing recommendations leading to organisation's improved efficiency.

Deakin eSolutions

Consultant - Business Analysis

Burwood

Master of Information Systems

Deakin University

•	Developed a project plan to map, streamline and automate the university's processes for the consideration and approval of Scholarships and Bursaries. 
•	Developed ‘As-Is’ and ‘To-Be’ process diagrams using BPMN 2.0 to improve consistency, communication and responsiveness. 
•	Conducted stakeholder analysis and requirements elicitation to form user requirements using ‘user stories’ which provided 

Intern - Business Process Automation

•	Created requirements and scoped documents related to HR and sales.
•	Conducted data analysis, business and process analysis for supply chain management.
•	Spoke with stakeholders to evaluate alternatives and conduct a cost benefit analysis on the proposed solution. 
•	Negotiated with vendors for best prices and payment terms.


G.R. Industries, India 

Associate Consultant	

•	Accountable for developing periodic MIS reports using MS-excel.
•	Responsible for conducting various employee engagement events for 2000 employees approx., leading to increased attendance in engagement activities.
•	Delivered HR training to new employees to ensure they were aware of organizational policies.


Shikha Phutela / Fulltime - Change Manager/Court Manager

Change Manager/Court Manager

High Court

Progress

Skills