Greenwich College

Certificate IV in Leadership & Management

Leadership

Continuous Improvement Culture

Mentoring

Participating in team meetings 

Conflict Management

Certificate - Certificate IV in Leadership & Management

Consolidated

Commercial Cleaner

FKML

IT Support

As an ICT Business Analyst, with Bachelor of Science Degree in Business Information Systems; having more than 3 years of experience on large scale ICT projects, I am now seeking a position that will enable me to use my IT project management skills in a retail/technology environment working in-line with my passion to provide ICT Consultancy.

Australian Computer Society

Member

Decorug

Salesperson

Adelaide

Master of Business Information Systems

Torrens University

•	Managing several vendors for Enterprise Resource Planning (ERP) development shop operations and Headquarters (HQ) organization
•	Using project management methodologies and techniques in developing and managing project plans
•	Working on local ERP implementation processes in a collaboration with E-Commerce and Product Improvement departments
•	Managing and supporting local IT projects 
•	Developing user stories and detailed project documentation with process modelling
•	Implementation and upgrades of existing systems
•	Conducting system test plans to ensure the quality and integrity of a system
•	Carrying out call and ticket management
•	Reporting ticket and project status to Head of International IT 
•	Preparing training manuals and providing IT training to employees of HQ and Shops
•	Inventory Management in HQ and Shops 

Tchibo

IT Business Analyst

•	Collecting and entering data to the new developed CRM system
•	Contributing to the effective delivery of the CRM project and business improvements by translating business needs, quantifying business impacts, implementation and contributing to integration activities
•	Helping to develop organisational change management, communications and training plans
•	Document and analyse 'As-Is' and 'To-Be' business process models
•	Providing timely and accurate reporting to the Project Management team on the status of assigned activities
•	Ensuring data accuracy in reports and visualising data using PowerBI

Ceyda Ceren Yaman / Certificate - Certificate IV in Leadership & Management

Certificate IV in Leadership & Management

Greenwich College

Progress

Skills