Istanbul, Turkey

Bachelor of Arts

Marmara University

Database Management

German Language

Business IT

Process Modeling

Bachelor Degree - Bachelor of Arts

•	Collecting and entering data to the new developed CRM system
•	Contributing to the effective delivery of the CRM project and business improvements by translating business needs, quantifying business impacts, implementation and contributing to integration activities
•	Helping to develop organisational change management, communications and training plans
•	Document and analyse 'As-Is' and 'To-Be' business process models
•	Providing timely and accurate reporting to the Project Management team on the status of assigned activities
•	Ensuring data accuracy in reports and visualising data using PowerBI

AYDER

CRM Data Entry

Bosch GmbH

Technical Training Intern

As an ICT Business Analyst, with Bachelor of Science Degree in Business Information Systems; having more than 3 years of experience on large scale ICT projects, I am now seeking a position that will enable me to use my IT project management skills in a retail/technology environment working in-line with my passion to provide ICT Consultancy.

Australian Computer Society

Member

Decorug

Salesperson

Adelaide

Master of Business Information Systems

Torrens University

Consolidated

Commercial Cleaner

Greenwich College

Certificate IV in Leadership & Management

FKML

IT Support

•	Managing several vendors for Enterprise Resource Planning (ERP) development shop operations and Headquarters (HQ) organization
•	Using project management methodologies and techniques in developing and managing project plans
•	Working on local ERP implementation processes in a collaboration with E-Commerce and Product Improvement departments
•	Managing and supporting local IT projects 
•	Developing user stories and detailed project documentation with process modelling
•	Implementation and upgrades of existing systems
•	Conducting system test plans to ensure the quality and integrity of a system
•	Carrying out call and ticket management
•	Reporting ticket and project status to Head of International IT 
•	Preparing training manuals and providing IT training to employees of HQ and Shops
•	Inventory Management in HQ and Shops 

Tchibo

IT Business Analyst

Ceyda Ceren Yaman / Bachelor Degree - Bachelor of Arts

Bachelor of Arts

Marmara University

Progress

Skills