•	Efficiently diagnosing and solving customer problems with mobile devices 
•	Ensuring efficient technical appointment check-in 
•	High-level time management 
•	Working with a multidisciplinary team in a fast-paced environment 
•	Flexibility, adaptability and thinking on my feet 
•	Customer service focus in every aspect of my role

Apple, Inc.

Technical Specialist

Customer Service

Software Troubleshooting

Hardware Troubleshooting

Multilingual Communication

Teamwork

Communication

Empathy

Flexibility

Working under pressure

Motivational Speaking

Parttime - Technical Specialist

Melbourne City

Bachelor of Engineering (Sustainable Systems Engineering) (Honours)/Bachelor of Industrial Design (Honours)

RMIT University

en-AU:
I'm a student designer, engineer, linguist and leader.
From Melbourne but having studied and worked in Australia, Asia and Europe, Tom has a passion for creating excellent user experiences, and has a keen interest in service design, sustainability and language-learning. Constantly looking towards what’s next, I see myself contributing to the future of innovative service design around the globe as a designer and systems engineer, and hopes to be working as part of a goal-driven, multidisciplinary team. I loves honing his strong leadership skills, because he works at his best when he is inspiring others to be at theirs, proving a valuable asset for any team.

zh-CN:
大家好！我的中文名字叫"高亮"。我学习设计专业，也学习工程专业。我干学习汉语三个学期了。虽然我的汉语不太好，但是我正在准备汉语水平考试（HSK）三级的考试。在我的工作我每天使用说汉语，帮忙我们的中国顾客。如果您想要我们认识一下，就请告诉我；我们可以喝咖啡！

•	Collaborating with colleagues to design and hand-draw detailed artwork on windows to promote student events
•	Creating and executing permanent and temporary commissioned visual merchandising designs for the Sport, Creative, Careers and Campus Store teams within the Student Life department
•	Executive decision making with regards to store operations
•	Advising and liaising with manager

2IC (Campus Store Officer/Retail Assitant)

Student Exchange

University of Twente

• Utilising extensive product knowledge to provide an exceptional customer experience
• Teamwork and communication to ensure efficient store operation
• Overseeing coordination of team members to ensure efficient customer service
• Assisting with the interview/hiring process, striving to find the best talent that can connect with the team's passions and values
• Flexibility to assist with inventor

Specialist/Technical Specialist

•	Engineering intern, assisting with the development phase of project management
•	Multi-disciplinary teamwork in a safety-focused environment
•	Researching business processes to collate key insights and presenting my results to managers
•	Assisting with stakeholder engagement and communication
•	Learning from and working with teams across all aspects of the business, including marketing

Metro Trains Melbourne

Vocational Student, Network Strategy & Design Team

Fastrack Innovation Program

•	Two weeks engineering experience in Cambodia
•	Established a deep understanding of humanitarian engineering and community development in context through cultural workshops and immersive activities
•	Community partner visits focused on empathy and co-design
• Program focused on learning the key principles of sustainable community development for future engineering work

Engineers Without Borders Australia

Cambodia Humanitarian Design Summit Participant

Thomas O'Dwyer / Parttime - Technical Specialist

Technical Specialist

Apple, Inc.

Progress

Skills