• Utilising extensive product knowledge to provide an exceptional customer experience
• Teamwork and communication to ensure efficient store operation
• Overseeing coordination of team members to ensure efficient customer service
• Assisting with the interview/hiring process, striving to find the best talent that can connect with the team's passions and values
• Flexibility to assist with inventor

Apple, Inc.

Specialist/Technical Specialist

Communication

Teamwork

Flexibility

Software Troubleshooting

Hardware Troubleshooting

Multilingual Communication

Empathy

Customer Service

Working under pressure

Decision-Making

Parttime - Specialist/Technical Specialist

Student Exchange

University of Twente

•	Engineering intern, assisting with the development phase of project management
•	Multi-disciplinary teamwork in a safety-focused environment
•	Researching business processes to collate key insights and presenting my results to managers
•	Assisting with stakeholder engagement and communication
•	Learning from and working with teams across all aspects of the business, including marketing

Metro Trains Melbourne

Vocational Student, Network Strategy & Design Team

en-AU:
I'm a student designer, engineer, linguist and leader.
From Melbourne but having studied and worked in Australia, Asia and Europe, Tom has a passion for creating excellent user experiences, and has a keen interest in service design, sustainability and language-learning. Constantly looking towards what’s next, I see myself contributing to the future of innovative service design around the globe as a designer and systems engineer, and hopes to be working as part of a goal-driven, multidisciplinary team. I loves honing his strong leadership skills, because he works at his best when he is inspiring others to be at theirs, proving a valuable asset for any team.

zh-CN:
大家好！我的中文名字叫"高亮"。我学习设计专业，也学习工程专业。我干学习汉语三个学期了。虽然我的汉语不太好，但是我正在准备汉语水平考试（HSK）三级的考试。在我的工作我每天使用说汉语，帮忙我们的中国顾客。如果您想要我们认识一下，就请告诉我；我们可以喝咖啡！

•	Efficiently diagnosing and solving customer problems with mobile devices 
•	Ensuring efficient technical appointment check-in 
•	High-level time management 
•	Working with a multidisciplinary team in a fast-paced environment 
•	Flexibility, adaptability and thinking on my feet 
•	Customer service focus in every aspect of my role

Technical Specialist

Melbourne City

Bachelor of Engineering (Sustainable Systems Engineering) (Honours)/Bachelor of Industrial Design (Honours)

RMIT University

•	Collaborating with colleagues to design and hand-draw detailed artwork on windows to promote student events
•	Creating and executing permanent and temporary commissioned visual merchandising designs for the Sport, Creative, Careers and Campus Store teams within the Student Life department
•	Executive decision making with regards to store operations
•	Advising and liaising with manager

2IC (Campus Store Officer/Retail Assitant)

Fastrack Innovation Program

•	Two weeks engineering experience in Cambodia
•	Established a deep understanding of humanitarian engineering and community development in context through cultural workshops and immersive activities
•	Community partner visits focused on empathy and co-design
• Program focused on learning the key principles of sustainable community development for future engineering work

Engineers Without Borders Australia

Cambodia Humanitarian Design Summit Participant

Thomas O'Dwyer / Parttime - Specialist/Technical Specialist

Specialist/Technical Specialist

Apple, Inc.

Progress

Skills