Salesforce Lightning Experience Migration Workshop

Salesforce

Salesforce Migration

Prioritisation

Team Work

Course - Salesforce Lightning Experience Migration Workshop

-          Responsible for Level 1 and Level 2 system support ticket resolution across the company.
-          Escalate software problems that cannot be resolved to the appropriate level of support.
-          Provided support for end users requiring software support via phone, email, remotely and desk side.
-          Performed unit and system testing (coordinated user acceptance testing) and scoping code changes for development and deployment into production systems.
-          Enhanced knowledge base documentation available for end users.
-          Train and assist end users in the use of company's software.
-          Data management and maintenance. 
-          Support Sales Team by administering Salesforce and Hoopla (leverages Salesforce data to provide TV animations and scorecards).
-          Provide support for customer projects, posting issues in call tracking system.
-          Maintained technical accuracy by keeping current on policies, products, and industry trends.
-          Works in tandem with IT Help Desk and reports to Application Support Team Leader.
-          Supports IT Help Desk with monitoring, organising, logging and editing tickets (Service Requests, Incident Requests, Interaction requests) in ServiceNow ticketing system.


Fuji Xerox Australia Pty. Ltd (Upstream Solutions)

Systems Support Analyst

-          Contract Financing.
-          Data Management: validating and correcting meter readings to enhance data quality.
-          Paper Management: volume reconciliations, invoicing, forecasting.
-          Reporting: department summary, price increase, credit and invoice, extended warranties, out of area dealer reads.
-          Billing: loading, maintaining and invoicing contracts.
-          Letter Writing: Customer Welcome Packs.
-          Maintenance of Upstream core operating system (Navision), Contract Support Inbox and phone queries.

Contract Support Administrator

I am pursuing a career change in Fashion. I have 7 years of Finance and IT industry experience and a Mathematics degree under my belt. I am currently doing work experience at The Sewing Room and Sally Phillips. 

Wink Models

Modelling

Adelaide City

Advanced Diploma of Fashion Design and Merchandising

TAFE SA

Westpac Group

Banking Essentials Consultant 

-          Providing project support services to the project leaders and project directors within the delivery platform (BST) to enable improved project management and financial tracking.
-          Register and maintain the project details on BST.
-          Support the billing process and managing main client accounts.
-          Performing transaction maintenance.
-          Analyse unbilled WIP and prompt project director to place billing.
-          Ensure all unbilled WIP is invoiced timeously.
-          Maintain budgets per phase, task and org.
-          Analyse variances for monthly Revenue Recognition.
-          Manage timesheet and expense groups.
-          Assist with compilation of expense claims and ensure submission and approval.

Aurecon

Project Financial Administrator

Certificate in Salesforce Administration

Become A Stylist

Australian Style Institute

BAWM Group 

Certificate III in Business Administration

Certificate II in General Education for Adults

-          Credit/salary assessments and calculating clients’ debts.
-          Discuss with clients what money is owed to them.
-          Answering queries via email and phone (occasionally at Wellington’s service desk call centre).
-          Contact clients by letter to inform them of unpaid accounts and advise them on how to pay the overdue accounts.
-          Filing.
-          High volume of data entry.
-          Keep records and prepare statements and legal documents.
-          Arrange for legal action to be taken on unpaid accounts and organise the repossession of goods to settle unpaid bills.

Aurelie Sowerbutts / Course - Salesforce Lightning Experience Migration Workshop

Salesforce Lightning Experience Migration Workshop

Salesforce

Progress

Skills