Service Design Elevate

Academy XI

Human Centered Design

Course - Service Design Elevate

I coached the team of Anika Legal how to conduct user testing which brought new insights to their current prototype. Anika is a charity that aims to build an online platform, providing free legal advice to those in need while addressing the huge demand of practical training of law students.

Random Hacks of Kindness - Summer

Random Hacks of Kindness

-	Prepare excellent coffee drinks and can demonstrate basic latté art
-	Guide the customers through the range of coffee, teas, hardware and accessories
-	Social and always greet customers with a positive vibe, remember names and  deal with problems in a professional manner 


The Coffee Company

Barista and Retail Staff

I am Jean, a **Human-Centred Designer** who sees the glass half full, feels energized when empowering individuals and enjoys figuring out the right problems to solve ala Sherlock Holmes. ;)

Thanks to my dual education in _**Materials & Environmental Engineering**_ and _**Service Design**_, I can seamlessly switch between my logical and intuitive mindset. My experience of moving solo to Australia has also reinforced my adaptability and resilience. I feel most connected when I'm leading or contributing to projects using a holistic approach to enhance the experience of all the stakeholders. These are my proudest projects as to date:

**Built the usability testing capability of a charity to prepare them on their succeeding product iteration**.
Anika Legal is building an online platform that will provide free legal advice to those who are financially in need and address the huge demand for practical training of law students. 

**Developed a prototype On-Boarding Handbook to empower patients to track their own health and recovery, a proactive approach to personal health management**.
Carrington Health is looking at ways to improve access to Chronic Health Disease Management services where customer needs are the priority while retaining their valuable business. 

**Created and facilitated a behavior change project called 'I have my own bag Challenge' to influence habit formation of reusing eco-bags and refusing single-use plastics**.
In 2017, Initiatives of Change launched its first Sustainable Impact Mentoring Program to empower young leaders in the environment and sustainability fields. 

**Transformed an old horse stable into a tiny house made of upcycled materials to kickstart an 'Art Meets Farming' community**.
For years, Laura's family has an underutilized space at their property. I volunteered as a Sustainable Solutions Designer and applied project management methods and resource efficiency techniques to develop a greener layout and support construction activities.

I'm always on the lookout for opportunities and conversations about creating a positive impact on society through design, so please feel free to reach out.

On a personal note, my friends describe me as warm, honest, determined, and curious. Aside from keeping an active lifestyle and challenging myself to cook whatever I find delicious on YouTube, I also enjoy learning productivity hacks and watching TED talks.


Applied human-centred design tools and techniques to create and redefine services with a multi-stakeholder perspective. 

Performed rapid research, problem framing, and insight extraction, delivering brand new ideas and prototypes within 48 hours of the design brief, collaborating with multi-disciplinary teams in jams and hackathons – Random Hacks of Kindness (RHoK), Global Service Jam and Paddl. 

Freelance

Service Designer

I helped the team of Survive and Thrive to co-create a prototype that will address the urgent needs of a fire survivor on the first 48 hours after fire. Survive and Thrive aims to provide knowledge and support to fire survivors to help them in their recovery journey. They are currently seeking funding to take their cause to the next level.

Random Hacks of Kindness - Winter

In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. The theme will be announced on the first night of the event.

Global Service Jam Melbourne 2019 

Global Service Jam Melbourne team

·	Engage with clients to understand their soil testing requirements and suggest appropriate test methods that meet their specific field application
·	Conduct soil testing in accordance to Australian Standards. 
·	Lead of Soil Permeability Testing Program of landfill assessment projects and gained signatory rights to NATA-accredited tests within 6 months of employment.

Ground Science Pty Ltd

Engineering Laboratory Technician

-	Knowledgeable with the extensive range of sweet and savory breads and effectively promote latest items and weekly specials
-	Ensure that self-service food shelves and cake display are in best presentation
-	Prepare quality hot/cold classic and gourmet espresso-based beverages, chai and milkshakes


BonBons Bakery

Cafe All Rounder

·	Prepare Environmental and Social Impact Assessment reports and annual Carbon Disclosure Project reports.
·	Review proposals, contract bids and technical studies submitted by consultants and sub-contractors for renewable energy projects.
·	Strategized the file migration of Technical Services Department into the company’s overall Enterprise Content Management system software.


First Gen Corporation

Environmental Engineer

·	Conduct Environmental Due Diligence in geotechnical and environmental projects 
·	Appointed as Environmental Sustainability Coordinator, responsible for corporate carbon footprint tracking and development of resource efficiency measures
·	Commissioned as Operational Excellence Field Representative by a global oil and gas company performing Work-in-Progress EHS compliance audit on high risk work

Golder Associates Pty Ltd

Environmental Consultant

Diliman

Master of Science in Environmental Engineeering

University of the Philippines

·	Lead of Nanotechnology Sector of the R&D Management Division.
·	Manage research grant approval of nanotechnology-based projects from universities and research institutions and perform quarterly assessment of existing projects. 


Department of Science and Technology

Science Research Specialist

·	Review contract drawings for conformance with Piping Material Engineering Specifications and provide consultation and assistance to interfacing engineering and construction disciplines.  
·	Received two Spotlight Awards in recognition of excellent contribution to major projects.


Jean Audrey Aquinde / Course - Service Design Elevate

Service Design Elevate

Academy XI

Progress

Skills