•	De-escalated and resolved customer queries and complaints following store policy, receiving positive feedback, and mediation skills.
•	Maintained a healthy and friendly work environment as well as supported fellow team members contributing to a cohesive and productive team.

Woolworths

Customer Service Team Member

Customer Service

Resolve Issues

Parttime - Customer Service Team Member

Melbourne

Master of Information Systems

Deakin University

•	Successful execution of key activities including delivering actionable insights, data management via automation, performance reporting management and coordinating with business stakeholders to manage projects.
•	Strong experience with SQL programming and SAS procedures. Develop reports that support the assessment of operations and continuous improvement including trends, exceptions, etc.

Scaleban Equipment

Associate Analyst

Performance-driven Information Systems and Technology professional with a wide range of experience in Data Analytics, Technical Troubleshooting, System Upgrades & Optimization, SQL, SAS, Customer Service, Client Management, Reporting Development and Programming, I am looking to further my career as a Technical Support Officer. Having managed projects from requirements gathering phase to completion, I am an active team player with strong organizational and interpersonal skills. Able to solve problems and take initiative in learning new technologies, collaborating with clients and stakeholders would ensure solutions are viable and consistent with company outcomes.

•	Demonstrating success working with Salesforce.com implementations.
•	Developing work plans or review other work plan timelines and manages workflows to meet project timeframes.
•	Performing requirement analysis based on functionality of platform, end-user of platform, user experience, requirement gatherings reporting functionalities.

Saloni Rathi / Parttime - Customer Service Team Member

Customer Service Team Member

Woolworths

Progress

Skills