Financial Assist Specialist
Commonwealth Bank of Australia
Melbourne VIC
Junior Team Member
Progress
Apr 2020 - current
Skills
undertaking Budgets
providing customers with short & long-term relief via financial solutions
simplifying bank jargon into conversational language
educating customers on the various solutions & the effects it could have on their situation (positive or negative).
organising team intiatives to keep staff motivated & engaged during COVID-19 lockdown
building rapport with clients & empathetic to their needs/financial circumstance
managing, handling & resolving difficult customer conversations