Assisting consumers with resolving their technical issues and educating them in how to use their devices across Windows, Mac, iOS, Android and peripheral devices via remote login software.

Tech2

IT Helpdesk Technician

Troubleshooting

Communication

Customer Service

Data Entry

Windows

Critical Thinking

Casual Work - IT Helpdesk Technician

Bachelor of Creative Industries

Western Sydney University

I am an undergraduate student at Western Sydney University and currently work in the IT industry as a support technician. Interested in pursuing academic research within the digital humanities field, I am passionate about technology, digital literacy, big data, privacy, surveillance and social media.

Outside of research, university and work, I am passionate about illustration, graphic design, video games, and literature. When all else fails, you can find me with a cat curled on my lap and a bar of chocolate within reach. 

Summer Research Scholarship Program

Morgan Drum / Casual Work - IT Helpdesk Technician

IT Helpdesk Technician

Tech2

Progress

Skills