As part of the Customer Success department, my role consists of ensuring the correct development of the internal processes as well as the identification of potential points of improvement. 

Talent Clue

Customer Success Operations

Account Management

Microsoft Excel

Problem Solving

Internship - Customer Success Operations

Customer Success Manager

Barcelona (Ciutadella)

Bachelor of International Business Economics

Universitat Pompeu Fabra

HOLA, 👋🏼 I'm Judith!

I'm a positive-thinker, customer-centric and data-driven young professional. Intrinsically motivated and naturally curious, I'm always looking for and testing new improved ways to do things - my favourite question is 'why'.

With a background in Customer Success and Product Operations, I analyse, develop and implement strategies to improve customer experience with digital platforms with the ultimate goal of customers happiness, engagement and growth. I look at data to draw insights, and I interact with stakeholders directly to empathise and seek feedback. As an aspiring Social Data Scientist, I want to use data to influence change in the world through it’s storytelling potential! My three biggest passions are innovation & tech, sustainability and sports. 

Data Science Bootcamp 2020

Udemy

The European Commission, led by the European Innovation Council and in close collaboration with the EU member states, will host a pan-European hackathon to connect civil society, innovators, partners and investors across Europe in order to develop innovative solutions for coronavirus-related challenges.

EUvsVirus: Pan-European Hackathon

European Innovation Council

Learn SQL

Code Academy

Greening the Economy: Lessons from Scandinavia

Lund University

Paddl Co.

Customer Success/ Community Manager

Introduction to Data Analytics and Data Visualisation

Le Wagon

Random Hacks of Kindness - School of RHoK

Our Community House, Victoria Street, North Melbourne VIC, Australia

Random Hacks of Kindness

PY4E - Python For Everybody

freeCodeCamp.org

Hacking for Humanity is a 2-day code-a-thon where developers, designers, scientists, entrepreneurs, educators and mentors work together to build apps that solve social problems.

Hacking For Humanity

IE, Brighton Street, Richmond VIC, Australia

Girls in Tech Australia

Coaching Girls

Nike INC.

As part of Melbourne Knowledge Week, I participated in Hack Fed Square to ideate strategic solutions that evolved the Melbourne landmark in to the future. My team and I collaborated, utilising design thinking to create our solution. As result, our team was voted 'People's Choice award' and overall 'Third place' by the judging panel.

Melbourne Knowledge Week 2019: Hack Fed Square

Federation Square, Melbourne VIC, Australia

Marketing Entourage

Random Hacks of Kindness (RHoK) is a global community of volunteers from the tech industry who collaborate with non-profit organisations and social entrepreneurs to help solve challenges facing society.
In my third time RHoKing, I joined the Goodsmiths team (www.goodsmiths.org), a platform for social enterprises, to help them optimise and streamline the onboarding process for their customers.

Winter Hackathon 2019

Swinburne University of Technology, Advanced Manufacturing and Design Centre (AMDC)

Random Hacks of Kindness (RHoK) is a global community of volunteers from the tech industry who collaborate with non-profit organisations and social entrepreneurs to help solve challenges facing society.

I joined the She's a Crowd, a crowdsourcing movement driven by technology and data analytics and powered by stories of women aiming to close the data gap in gender-based violence.

Random Hacks of Kindness - Summer Hackathon 2018

REA Group 511 Church St, Richmond VIC 3121 Richmond

Random Hacks of Kindness (RHoK) is a global community of volunteers from the tech industry who collaborate with non-profit organisations and social entrepreneurs to help solve challenges facing society. I joined the Seven Women (https://sevenwomen.org/), a not-for-profit organisation which helps empower marginalised women in Nepal through education and employment.

Random Hacks of Kindness - Winter Hackathon 2018

Supporting Tour Managers at Live Nation’s major music events held in Barcelona such as Cold Play, U2, Beyoncé, Ariadna Grande, Rihanna, Queen among other international and Spanish artists.

Judith Baeta / Internship - Customer Success Operations

Customer Success Operations

Talent Clue

Progress

Skills