•	Achievement: Top up-seller for 6 consecutive months since February 2015. Being nominated by the General Manager as Revmax Superstar to be part of the Australia-New Zealand Revmax focus group. 

Hilton Hotels & Resorts

Guest relations manager

Customer Service

guest experience

Complaint Resolution

Leadership

Teamwork

Property Management Systems

event sales

Fulltime - Guest relations manager

SIT50416 - Diploma of Hospitality Management & Diploma of Front Office 
SIT30216 - Certificate 3 in Travel & Tourism.
Subject: Opera PMS and Project management


TAFE QLD

Program Coordinator & Teacher 

Endeavour Foundation

Event Production Intern

I am currently completing her PhD with the University of Queensland, focusing on visitor landscape perception and implications for site interpretive practices for regional destinations and national parks. I have many years of experiences as an educator in higher education and vocational sectors. Subjects I have been involved in including but not limited to marketing distribution, consumer behaviour, visitor management, and facilitated many work-integrated industry projects. Prior to the PhD journey at UQ, I held various positions in the high-end hotel chains and business event industry. I am also serving on the executive committee of the Council for Australasian Tourism and Hospitality Education (CAUTHE). 
When I'm not researching or teaching, you will find me hiking in various national parks, brunching, or sipping coffee with my ginger tabby cat. :) 

Kaplan Business School

Lecturer/MBA Instructor

•	Subjects: 
TOUR2007 Sustainable Tourism (UG)
EVNT2003 Special Event Management (UG)
TOUR7032 Marketing Distribution & Research Project (PG)
TOUR7031 Visitor Management (PG)
•	Work integrated learning (WIL) projects: 
QTIC, Department of Innovation & Tourism, Virgin Australia, Rydges, & Calile Hotel.
•	Achievement: Student evaluation of teaching score average: 4.7 (out of 5)

The University of Queensland 

Sessional Lecturer

Acting as project coordinator to oversee all aspects of the North Stradbroke Island visitor research project. Key responsibilities include but not limited to training and coordinating research assistants, data collection, conducting focus group interviews, data analysis and report writing.

Isabella Ye / Fulltime - Guest relations manager

Guest relations manager

Hilton Hotels & Resorts

Progress

Skills