Hawthorn

Bachelor of Business

Swinburne University of Technology

Emotional Intelligence

Design Thinking

Customer Journey Mapping

Empathy Mapping

Economics

Accounting

Creativity

Innovation

Prototyping

3D Printing

Communication

Bachelor Degree - Bachelor of Business

National Innovation Games - Optimising Essential Services

I am currently working at the Design Factory Melbourne, helping to facilitate workshops in design thinking, capability building and creating conditions for innovation. I am also finishing a Bachelor of Business with a Major in Entrepreneurship and Innovation and a Minor in Public Relations. My background lies heavily in creative and performing arts and many of the skills and disciplines from that training have translated well into my studies in business both being able to take abstract information and turn it into tangible, viable opportunities. 

I was the Puppy Pre-School Puppy Trainer for the Hawthorn location for 3 years. I also engaged heavily in customer service and sales outside of the training sessions encouraging customers on healthy options of treats, food and stimulation for their particular pet. This role also included hygiene management before and after the training sessions; curriculum facilitation of the 6week training course

Petstock

Puppy Trainer

This role started as a Christmas casual role and I was asked to stay on after the seasonal period. I was responsible for a high level of customer service, stock management, regular inventory checks, cabinet security, and point of sales. Swarovski provides a high level of training for their staff to achieve the best outcomes. This was a valuable experience. 

Swarovski

Sales Ambassador 

In this role I was a 3IC manager for a small team at a cards and gift shops. I was responsible for boosting moral, holiday events and team participation, as well as managing our gift wrapping station, stocking inventory, counting inventory customer sales. 

Amelia Iverson / Bachelor Degree - Bachelor of Business

Bachelor of Business

Swinburne University of Technology

Progress

Skills