Assist Metro passengers during major Metro station upgrades and acting as the first point of contact for passenger inquiries throughout major suburbs in Melbourne. Responsible for tracking the arrival and departure of replacement services, to ensure continuous availability of replacement services to handle the high passenger demands.

Metro Trains

Customer Service Officer        

Team player

Customer Support

Customer Care

Technical Skills

Time Management

Parttime - Customer Service Officer        

National Innovation Games - Optimising Essential Services

Supervise the distribution of food and beverages to passengers during Metro train replacement projects. Ensure food safety practices are followed and educate the team members on food safety practices. Worked as a brand ambassador for partnered products such as Nudie, Chobani and Baker’s Delight. 

Food & Beverage Supervisor  

I am a Digital Marketing Specialist with over 10 years of experience in event management and project management. I have taken part, volunteered and worked with several organisations in different industries such as not-for-profits, local festivals, big expos, colleges and universities and global networks. I have a passionate interest in brand development, digital and sustainable practices to enhance business recognition and working with organisations to find the best digital strategy for their business. 

Currently, I am completing my bachelor of commerce at Deakin University, majoring in accounting and interactive marketing, whilst also volunteering as the head of Meld Magazine at Meld Community, an NFP that supports international students by providing them with a voice and offering genuine working experience to all students (local and international). 

In the past year, I have participated in many different hackathons including two Paddl innovation games, one hackathon with ANZDF, one with Hacker Exchange, with at Acase and City of Melbourne, and recently completed the Humanitarian Innovation Hackathon with RedR and Sydney University. 

I am seeking opportunities in the areas of digital marketing, event and project management, and digital innovation to grow my skill set and the organisation I partner with. 

Meld Magazine is a magazine under Meld Community, an NFP that provides international students with a voice and the opportunity to grow personally and professionally through the leadership program and Melbourne International Student Conference. Meld Community also provides local and international students with genuine work experience and a platform to develop their technical skills whilst transitioning from their studies to the working force. 

Meld Community

Head of Meld Magazine

Digital Marketing Specialist Masters Certificate

Simplilearn

Burwood

Bachelor of Commerce

Deakin Univesity

The Humanitarian Innovation Hackathon is a hackathon where over 200 participants work virtually for 3 days to complete six challenges, all revolving around the SDGs and immediate humanitarian needs.

Humanitarian Innovation Hackathon

RedR and University of Sydney

Freelance Australia is a not-for-profit organisation made by freelancers for freelancers that aims to build a community of freelancers supporting each other by supplying spaces and content for freelancers to engage and grow.

Freelance Australia and Fiverr

Growth Coordinator

Hackathon Virtual Accelerator, APAC

Hacker Exchange

Now to Next provides experience and knowledge design for diverse projects and conferences such as OzWater 2020. It creates sustainable, human-centred systems for communities by analysing data and improving systems to achieve business goals aligned with the UN SDGs.

•	Analysed data for OzWater20 for their first online conference to support their 
        efforts in moving towards a hybrid system. 
•	Delivered a performance review for OZWater20 by using sentiment analysis, 
        transcribing speakers' webinars, and communicating graph information 
        meaningfully to improve customer experience and satisfaction for future years.
•	Developed an online course that will launch next year, including course materials, 
        video editing, content editing, and digital marketing strategy.


Now To Next

Project Manager

Melbourne CBD

Diploma of Project Management 

Lonsdale Institute

ANZDF Supply Chain Resilience

ANZDF

Acase NextGen

Acase and The City of Melbourne

Responsible for the design and delivery of the event strategy for the organization and managing marketing campaigns and events. Coordinating and managing all relationships with sponsors, councils, partners and exhibitors. Ensure marketing goals are achieved by managing the budget effectively.

Animaga Entertainment PTY LTD

Marketing and Events Manager

•	Supported staff with admissions, administrative tasks and student enquiries during orientation, multicultural events and graduation ceremonies.
•	Provided accurate information to students about fees, enrolment and education pathways.
•	Managed student mentor roster and assisted student services and IT with timetabling, labs allocation, equipment and ID card printing.
•	Guided students with diverse multicultural background and English skills through the university services and procedures.
•	Organised mentor training workshops and team-building outings.


Deakin college

Student Mentor & Reception Officer

•	Assisted with daily operations of the venue as an all-rounder (barista, bartender, 
        server and hostess).
•	Balanced tills and followed opening and closure procedures.
•	Ordered and managed weekly supplies and stocks.
•	Assisted the events and marketing manager in handling event enquiries and 
        bookings


Mrs. Robinson

Cafe all-rounder & Events Assistant

Careerists is a bronze winner of Stevie Winner International Business Awards that provides intensive career management and strategic career coaching to speed up career transition.

•	Developed the online marketing and brand strategy.
•	Increased workshop attendance by 10%.
•	Managed Facebook campaigns for workshops and events.
•	Assisted with event workshop set up, customer signing, and customer feedback 
        satisfaction.


Angie Osorio / Parttime - Customer Service Officer

Customer Service Officer

Metro Trains

Progress

Skills