Advanced Diploma of Hospitality Management

TAFE SA

Customer Focus

Customer Service

interperson skills

Adaptability

flexibilty

team work

COMMUNICATION

Organization

Time managment

quick reflexes

Problem solving

Course - Advanced Diploma of Hospitality Management

University of South Australia Business School

Certificate of Appreciation - International Team Support 2019

Barista of the Year

Seat, greet & serve customers following organisational standards. Monitor & operate restaurant's sections: 27 pax A-la-carte
Host and manage private functions: 40 pax Set-menu
Responsible & manage customer service: process, resolve requests
and complaints with high-standard productivity & efficiency.
Coffee and latte art production, provide training for new starters.
Safe food & beverage handling.

Lenzerheide Restaurant

Food and Beverage attendant

Coffee making and latte art training. 
Mentor new starters & supervise areas for quality assurance
Follow stocks take & stock rotation procedures
Cash/till handing, counter and customer service
Provide guests with quick, efficient and personalized service in a
fast-paced environment.

Lounders Boatshed Cafe

Barista

Adelaide (City West)

Bachelor of Event and Tourism Management

University of South Australia

- Ensure client's campaign runs accordingly to timeline 
- Communicate with different internal teams regarding tasks' deadlines and requirements.
- Report to supervisor about client's feedbacks and further enquiries
- Quality check with internal's team work regarding client's requirements
- Report on engagement numbers of social media campaigns

Admicro

Account Executive Intern

Monitor conference rooms, make sure everything runs smoothly.
Direct participants to according conference rooms and give
instructions of the conference's app usage.
Assist at the registration desk, check-in and check-out.
Communicate with event's coordinator and other department
regards participants inquiry.

Tertiary Education Management Conference (TEMC) 2019

Intern/ Ambassador

Barista Training and Coffee Making Course

Vietnam Australia Hotel Management Advanced College

Orange County

Timber Creek High School - Grade 11

Literature

Spanish

History

Psychology

Algebra

English

Ho Chi Minh City

Asian International School

Math

Geography

Biology

Chemistry

Ethics

Drama

Science

Duyen Huynh / Course - Advanced Diploma of Hospitality Management

Advanced Diploma of Hospitality Management

TAFE SA

Progress

Skills