o Server and Application Monitoring
o Creating tickets on basis of alerts arrived on the monitoring tools and dispatching them to respective L2, L3 support teams.
o Giving callouts for P1 alerts and invoking MIM team if needed.
o Prepare weekly and monthly reports.
o Coordinating with tower leads to help prepare necessary work instructions.

capgemini

System Associate

IT Support

Service Desk

Communication

IT Documentation

BMC Remedy Ticketing System

Ticketing Tools

Alert Monitoring

Fulltime - System Associate

Providing extensive L2 & L3 support to on site users.
Implement and maintain server networks.
Troubleshooting a variety of issues on different devices from switches, 
 routers, firewall and proxy, LAN and WAN networks.
Creating and maintaining firewall rules, adding local site security devices 
 to main firewall server, and troubleshooting issues.
Configuring VPNs and maintaining web proxy server.

Network Technician 

Cisco

CCNA

Master of IT graduate from Macquarie University specializing in Networking and Security. I have a little over 4 years of IT experience out of which 3 years has been as a Network Support Consultant. I have previously done CCNA (Cisco), MSCA (Microsoft), and CCSA (Checkpoint) certifications.

I am looking to continue my career in the networking and security field and enhance my  knowledge and experience. My recent qualification has given me the knowledge and exposure to the vast field of IT. My study included units such as security management, forensics, network and OS security. This knowledge coupled with my past experience working in actual IT surroundings has given me the tools to work in any area of Information Technology, and with my work experience I am already trained in office etiquette.

My long-term future plans are to work for a few years in the networking and security field and then doing a major industry certification such as CISSP or CISA. My short term future plan is to do a certification in Cloud Computing.

Meeting customers and providing details about product that is on display. Explain promotional offers and offer sample of the product.

Yusuf Doctor / Fulltime - System Associate

System Associate

capgemini

Progress

Skills